Privacy Policy, Terms and Conditions

Privacy Policy

24/09/2025

James Bignell Photography (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.jamesbignell.co.uk, create a client account, book services, subscribe to our newsletter, or purchase products.

1. Information We Collect

We may collect and process the following types of information:

Contact Information: Name, email address, phone number, billing/delivery address, and communication preferences.
Account Information: Login details and preferences for client galleries.
Payment Details: Payment card information (processed by trusted third-party providers such as PayPal, Stripe, or Square – we never store card details).
Order Information: Purchase history, delivery details, and customer support interactions.
Photographs & Media: Images from shoots, which may include identifiable individuals.
Newsletter Information: Your email address and preferences when you subscribe to our mailing list.
Technical Data: IP address, browser type, cookies, and activity logs when using our site.

2. How We Use Your Information

We use your personal data for:

Managing inquiries, bookings, and communication.
Providing access to secure client galleries.
Delivering photography services and digital/physical products.
Processing payments, orders, and refunds.
Sending newsletters, promotions, and service updates (only if you opt-in).
Maintaining order history and tax/legal records.
Improving website functionality and user experience.

3. Sharing Your Information

We will never sell your information. We may share it only with:

Service Providers: Payment processors, gallery hosting platforms, website providers, and delivery companies.
Marketing Platforms: Only where you have opted into our newsletter.
Legal Authorities: If required by law or to protect rights.
Portfolio/Promotional Use: Selected images may be used on our website, social media, or printed materials only with client consent.

4. Client Galleries

Secure Access: Client galleries are password-protected and accessible only by you and individuals you choose to share access with.
Downloads & Sharing: Images can be downloaded or shared according to your package and license agreement.
Archiving: We may store galleries for a limited time for client convenience, but retention is not guaranteed unless specified in your contract.

5. Newsletter & Marketing

You will only receive marketing emails if you subscribe voluntarily.
You may unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
We will not add you to our newsletter without your explicit consent.

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

Enable basic site functionality.
Keep you logged into client accounts.
Improve browsing and shopping experiences.
Analyze traffic and performance.

You can disable cookies in your browser, but some features may not function correctly.

7. Data Retention

Client Data: Retained as long as necessary to provide services and comply with legal obligations.
Galleries: May be archived temporarily but are not guaranteed to be stored indefinitely.
Financial Records: Retained for at least 6 years as required by law.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data (unless we are legally required to retain it).
Withdraw consent for marketing at any time.
Request a copy of your personal data in a portable format.

9. Security

We take appropriate technical and organizational measures to safeguard your data. While we strive to protect your information, no online system can be guaranteed 100% secure.

10. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect their data without parental consent.

11. Changes to This Policy

We may update this Privacy Policy as necessary. The latest version will always be posted on this page with a new “Last Updated” date.

12. Contact Us

For questions or requests regarding this Privacy Policy, contact:

James Bignell Photography

Email: info@jamesbignell.co.uk

Phone: 07740861342

Website: www.jamesbignell.co.uk

Terms & Conditions

24/09/2025

These Terms & Conditions (“Terms”) form the agreement between James Bignell Photography (“we,” “us,” “our”) and the client (“you,” “your”). By booking, purchasing, or using our services, you accept these Terms in full.

1. Booking & Payment

1.1 A non-refundable booking fee/session fee is required to secure your date. No booking is confirmed until the fee is received.

1.2 The remaining balance is due on or before the date specified in your booking confirmation.

1.3 Late or non-payment may result in cancellation of services and loss of booking fee.

2. Cancellations & Rescheduling

2.1 If you cancel your session, the booking fee is non-refundable.

2.2 Cancellations made within [X days] of the session may result in full payment being due.

2.3 Rescheduling is permitted at our discretion, subject to availability.

2.4 If we are unable to perform the agreed services due to illness, accident, equipment failure, or circumstances beyond our control, we will:

Attempt to reschedule, or
Provide a full refund of fees paid (limited to the amount received, with no further liability).

3. Client Responsibilities

3.1 You agree to arrive on time and cooperate fully during the session. Late arrival may result in reduced shooting time without refund.

3.2 You are responsible for obtaining permissions, permits, or consents required for the shoot location.

3.3 You must ensure that guests or participants follow instructions to avoid disruption.

4. Use of Cameras, Phones & Video During Sessions

4.1 Clients and guests are strictly prohibited from taking photographs or recording video during any portrait session.

This does not apply to events such as weddings, parties or social gatherings. Only family portrait sessions and specific portrait shoots.

4.2 If you or your guests attempt to take photographs or video (including with mobile phones), the session will be immediately terminated and your session fee forfeited.

4.3 Copying, reproducing, or imitating our work (including screenshots, scans, or unauthorised editing) will incur a contractual penalty of £1,000, payable within 14 days.

5. Copyright & Image Usage

5.1 All photographs remain the sole copyright of James Bignell Photography under the Copyright, Designs and Patents Act 1988 (UK).

5.2 You are granted a non-exclusive, non-transferable, personal licence to use the images for personal use (e.g., printing, sharing with family/friends, and personal social media).

5.3 Images must not be altered, edited, or filtered in a way that misrepresents our work.

5.4 Commercial use, resale, publication, or entry into competitions requires prior written consent and an additional fee.

5.5 We reserve the right to use images for portfolio, website, exhibitions, competitions, and marketing purposes unless you specifically decline in writing before the session.

6. Model Release

6.1 By booking our services, you consent to being photographed and grant us permission to use your likeness in promotional materials, unless you notify us in writing prior to the session.

6.2 If you decline, your images will not be used publicly.

7. Online Galleries & Print Orders

7.1 Client galleries are hosted online and protected by a password. You are responsible for sharing access only with those you choose.

7.2 Digital downloads and print orders are licensed for personal use only.

7.3 We cannot guarantee permanent storage of client galleries. Archival is provided at our discretion.

8. Delivery of Images

8.1 Proof galleries are typically delivered within [X weeks]. Final edited images will follow selection/payment as agreed.

8.2 Delivery times are estimates, not guarantees.

8.3 Colour and quality may vary across screens, devices, and print labs outside our control.

9. Liability

9.1 We take every care with your session and images. In the unlikely event of camera, storage, or technical failure, our liability is limited to the return of fees paid.

9.2 We are not liable for circumstances outside our control, including weather, lateness, accidents, restrictions at locations, or interference from guests.

9.3 We cannot be held responsible for missed shots due to client lateness, lack of cooperation, or restrictions imposed by venues.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our control, including but not limited to fire, flood, natural disaster, strike, pandemic, travel restrictions, or government orders.

11. Dispute Resolution

11.1 Any disputes shall first be attempted to be resolved amicably through written communication.

11.2 If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11.3 These Terms are governed by the laws of England and Wales.

12. Acceptance of Terms

By booking with James Bignell Photography, you acknowledge that you have read, understood, and agree to these Terms.

13. Contact